Refund Policy

These terms apply only to products purchased directly from HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED website (www.ulvisions.com).

1. Once the ordering process is completed, the order cannot be modified or cancelled.

2. If a customer discovers damage upon receiving the product, they must submit a return/exchange request via the "Order History" section of the Member Center within 72 hours, including the reason and photographs. Requests submitted more than 72 hours after order completion will not be accepted.

3. Upon receipt of a return/exchange request, HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED will review it within 48 hours and reserves the sole right to approve or reject the refund request.

4. Customers will be notified of the review result via email. If the request is approved, the refund (excluding shipping costs) will be issued to the customer's original payment method.

5. HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED reserves the right to require the customer to return the product by mail; the customer is responsible for arranging the return shipment and covering the associated costs. Shipping fees are non-refundable.

6. To ensure a smooth return process, customers must provide shipping details and a valid tracking number to HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED.

7. To qualify for a refund, the product must be unused and in its original packaging.

8. Once HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED receives and inspects the returned product, the refund will be processed within 10 to 15 business days using the original payment method, minus shipping fees, taxes, and miscellaneous charges. Actual processing time depends on the issuing bank.

9. Under special circumstances, the merchant reserves the right to issue a partial refund:

(1) If the returned product is missing parts or damaged due to reasons other than an error by HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED.

(2) If the refund request is submitted more than 72 hours after order completion.

10. Refund requests due to human-induced damage will not be accepted. For special cases, please contact the HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED customer service team via WhatsApp at +86 13428739225 (messaging only; no voice calls) and provide order details along with photos of the product.

11. Only regular-priced items are eligible for the return and refund policy; discounted items are excluded.

12. HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED does not currently offer direct product exchanges; customers may place a new order for the item after completing a return.

13. HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED strives to provide customers with the best product selection. The merchant bears full responsibility for the quality, packaging, and shipping of all items ordered through Ultravision, as well as the approval of refund requests. If you encounter an unsatisfactory shopping experience or find that product quality does not meet standards, please contact the Ultravision customer service team via WhatsApp at +86 13428739225 (messaging only; no voice calls). Please include your order details and photos of the product(s) in question so our team can assist in following up with the merchant.

14. If the same account repeatedly requests refunds without valid reason, the Ultravision system will flag the account as potentially abusing the refund mechanism. HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED reserves the right to take action, including but not limited to restricting account activity or cancelling all future orders.

15. HONGKONG ULTRAVISION TECHNOLOGY CO., LIMITED reserves the right to reject refund requests that do not comply with the refund policy. If a customer returns an item without prior notification to Ultravision, the item will not be refunded and will be returned to the sender's address (at the sender's expense).

Delivery Policy

This policy applies only to products purchased directly from the HONGKONG ULTRAVISION TECHNOLOGYCO.,LIMITED website (www.ulvisions.com).

Delivery Timeline

1. Generally, orders are shipped within 3–7 working days (excluding Saturdays, Sundays, and public holidays). We will maintain communication with the customer in the event of a sudden surge in orders or if a slight delay in shipment is required.

2.Delivery services may be suspended or delayed due to weather, traffic, location, or other factors; delivery times will be rescheduled accordingly.

3. If some items in an order are out of stock, the shipment will be arranged once all items are available. If the customer requests that in-stock items be shipped first, the customer is responsible for the associated shipping costs.

Delivery Coverage

1. Delivery services in Hong Kong cover commercial addresses (excluding container terminal areas), residential addresses, SF Service Points, SF Smart Lockers, and partner convenience stores; remote areas are excluded. Additional surcharges may apply to certain remote areas. Please do not use a P.O. Box as the delivery address.

2. Each order is limited to a single delivery address; if items need to be delivered to different addresses, please place separate orders for each address.

Delivery Methods

Orders will be shipped via SF Express to a customer-designated SF self-pickup point for collection or delivered to the registered address via SF Express delivery services. Limited delivery services apply to the following locations:

1. Government agencies (including but not limited to government office buildings and police stations), hospitals, and funeral homes do not offer door-to-door delivery; the recipient may be required to meet the courier at the entrance.

2. For certain addresses, the customer may need to meet at a designated location—for example, buildings without elevators, or village houses where delivery might take place at the village entrance, the village archway, or another location mutually agreed upon by the courier and the recipient.

3. If the delivery location is inaccessible by vehicle, the driver will arrange to meet the recipient at a safe parking spot on the road.

Shipment Tracking / Address Changes

1. Customers can view shipment progress by entering the waybill number on the SF Express tracking webpage or by contacting SF Express directly.

2. If you need to change the delivery address after the goods have been shipped, please contact SF Express directly to make arrangements. Delivery may be delayed, and any additional costs incurred will be the customer's responsibility.

3. If you are unable to receive the delivery for personal reasons, please contact SF Express to make arrangements. If delivery fails repeatedly, your order may be cancelled, and the customer bears full responsibility.

4. Delivery is based on the address provided by the customer; the company is not liable for delays or lost shipments resulting from an inaccurate address provided by the customer.

5. SF Express deliveries generally arrive within 2 to 4 days of shipment. However, delivery times may be delayed due to unforeseen circumstances; if you do not receive your goods within the estimated timeframe, please contact SF Express directly.

6. Please note that 7-Eleven and Circle K are partners with SF Express. As convenience stores impose limits on the number of SF Express parcels they accept, capacity may sometimes be reached. Your parcel may need to wait for available space before it can be delivered to the store; we apologize for any inconvenience.

7. Convenience stores and SF Express smart lockers have size restrictions; customers may experience longer waiting times before receiving a pickup notification.

** Please ensure the delivery address provided is accurate when placing your order. Our store will not be held responsible for lost shipments caused by an incorrect address!